Platform Security

Security & Trust

Subscriber Data, Protected

Security is built into the BeQuick platform, not bolted on. Every MVNO runs on dedicated, fully segmented infrastructure, cardholder data never touches our database, and access is tightly controlled and monitored. Below are answers to the questions operators ask most when evaluating how we protect their business and their subscribers.

How does BeQuick protect subscriber data?

Protecting subscriber data is core to how the platform is built. We handle CPNI and PII in line with our regulatory obligations, restrict access on a least-privilege basis, and encrypt sensitive data. Payments run through a PCI-compliant flow. If you are conducting a vendor review, reach out and we will share our security documentation.

Is my data separated from other providers' data?

Yes. Each MVNO is deployed on its own dedicated infrastructure, which fully segments your data from every other provider on BeQuick. There is no shared data layer between clients, so one provider's data cannot be accessed from another's environment and cross-client leakage is not possible.

Who at BeQuick can access my data and infrastructure?

Access is limited to select BeQuick personnel who need it to operate and support your platform, on a least-privilege basis. Our staff authenticate using multi-factor authentication (MFA) when accessing your data and infrastructure, and access is monitored. Your subscriber data is yours.

Are payments handled securely?

Yes. Card data is processed through a PCI-compliant flow. BeQuick does not store cardholder data. Credit cards are stored securely with the payment gateway and charged later through a tokenization process, so the card number itself never lives in our database. Even in the event of a breach, there is no cardholder data in the database to steal.

Where is the platform hosted, and how reliable is it?

BeQuick runs on redundant, multi-availability-zone cloud infrastructure designed for high availability. We observe 99.99% uptime in practice and will guarantee 99.95% in your SLA.

How does BeQuick help my team keep subscriber accounts secure?

Beyond protecting the platform itself, we give your staff the tools to verify and protect subscribers at the account level, including password verification, port-out PINs, account security questions, two-factor codes, and more. This helps your team guard against fraud and unauthorized account access.

What happens in the event of a security incident?

We maintain incident response and breach notification practices consistent with our regulatory and contractual obligations, including CPNI requirements. Specific notification timelines can be reviewed as part of a vendor or contract discussion.

Do I own my data, and can I get it out?

Yes. Your data is yours, and you have full access to it at all times. You can pull it through our built-in reporting engine, connect directly to your database, or request a BeQuick-assisted export. If you ever choose to leave, we will work with you to hand over your data cleanly.

Do you test for security vulnerabilities?

Yes. We run vulnerability scans on a monthly basis and address findings as part of our ongoing security process.

How is my data backed up, and how quickly can it be recovered?

Your data is backed up continuously, and our infrastructure is built for fast recovery. We maintain recovery point objectives in minutes and recovery time objective in hours, meaning that in a maximum disaster scenario we can restore service with minimal data loss and minimal downtime.

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