Capture, Retain, and Delight Your Subscribers.
Customer Experience Management is more than just managing customer information, it is the heart of your business operations.
The powerful, automated, proactive communications options available within the CEM allow you stay in touch with your subscribers through various channels. Schedule and send many different types of notices, such as top-up or payment reminders, welcome letters and disconnect notices, without sacrificing your valuable human resources. The correspondence options include SMS text messages, emails, printed letters, and even outbound IVR calls with recorded messages with personalized variables such as name, amount due, due date, and much more!