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The Full Customer Experience Cycle: Service Beyond Just The Sale

Posted by Jennifer Shin on Oct 27, 2016 9:05:00 AM

We’re sure there are some service providers out there who don’t think much beyond the sale when it comes to managing the customer experience (CX). But there is far more to the CX cycle. Successful MVNOs understand that it’s important to delight the customer at every stage of the life cycle to minimize churn and maximize profitability. That it’s far more efficient and cost-effective to create and maintain customer loyalty than it is to have to constantly refill the customer well with new subscribers.

Topics: Customer Service, Customer Care, subscriber lifecycle, subscriber experience, customer experience, subscriber

Full-service MVNOs: Adding customer value and margins

Posted by Jennifer Shin on Feb 16, 2016 8:30:00 AM

Any no-frills MVNO looking to capitalize on customer lifetime value (CLV) and make the margins it deserves needs to step up with a full-service business model that features high-touch customer service and a sophisticated, agile BSS/OSS platform to support evolving subscriber demands and innovative new services.

Topics: MVNO, Customer Service, Revenue