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Top 3 things to consider with building an MVNO: Part 2 - Value

Posted by Jennifer Shin on Dec 27, 2016 8:45:00 AM

This last of a three part series where we have been sharing with you the top three things MVNOs should considered when building out their business.

With the differing opinions on what the nuts and bolts of building an MVNO consist of, it is all a matter of perspective. And as we did in Part 1: Niche, our unique perspective will be based on BeQuick's years of focused experience as an industry leading MVNE's and our point of view.

These are the three basic elements to create a successful foundation: Niche, Value & Reach.

Now, in part 2, we are going to discuss Value.

Topics: MVNO, mobile virtual network operator, mobile operators, Customer Lifetime Value

Tips for managing the mobile subscriber experience

Posted by D'Ana Guiloff on Apr 29, 2016 8:40:00 AM

Tips For Managing the Mobile Subscriber ExperienceSubscriber churn is still the biggest challenge for mobile virtual network operators and it has both a short-term and long-term impact on revenue. Not only does the MVNO lose money by being unable to recapture lost income from discounted subscriber acquisition programs and price promotions, it also loses significant customer lifetime value (CLV) by not keeping subscribers long enough to produce cross-sell and up-sell revenue. Do you have a customer experience management (CEM) strategy in place to combat churn and ensure you’re providing the best possible long-term care service to your customers?

Here are some CEM tips for optimizing the mobile subscriber experience:

Topics: CEM, bss/oss, BSS, mobile subscriber, subscriber experience, OSS, CLV, Customer Lifetime Value