What is BeQuick Sharing?

BeQuick unveils QuickStart℠

Posted by D'Ana Guiloff on Aug 9, 2016 9:00:00 AM

BeQuick unveils QuickStart℠, the industry’s first platform to provide end to end, scalable enablement for new MVNOs.

Topics: MVNO Software, MVNO, Billing, CRM, MVNO market, BSS/OSS Platform, MVNOs, Enablement

Customer relationship management for MVNOs

Posted by D'Ana Guiloff on Mar 16, 2016 8:35:00 AM

The specific roles played by MVNOs in the mobile market places a unique demand upon their customer relationship management (CRM) platform that often differs from that of the traditional mobile network operator.

While most MNOs are tied to their products and want to sell to the largest possible mobile subscriber base, MVNOs often pride themselves on being subscriber-oriented and focused on providing for their specific target market’s needs to differentiate themselves. So it stands to reason that in order to accomplish that, MVNOs need robust CRM that’s flexible, responsive, and timely.

Topics: Subscriber Loyalty, MVNO, Communication, CRM, CEM, Marketing

Is your BSS/OSS platform ready for Big Data?

Posted by Jennifer Shin on Jul 16, 2015 8:30:00 AM

You can’t go to a communications service provider (CSP) conference or attend a webinar these days without big data coming up at some point. Advances in data warehousing and processing, increased storage capacity, more sophisticated customer relationship management (CRM) strategies and the critical need to gain every imaginable competitive advantage possible are driving big data initiatives. As a result, CSPs in general and MVNOs in particular are discovering the benefits of mining big data for a myriad of benefits, including improved decision-making and the better subscriber experiences.

Topics: OSS BSS Systems, OSS Software, BSS Software, CRM

CEM vs. CRM: The Hidden Benefits of CEM

Posted by D'Ana Guiloff on Jul 10, 2015 8:30:00 AM

Quick, what’s the difference between customer relationship management (CRM) and customer experience management (CEM)? Sound like a trick question? It‘s not. While there is certainly a mutual dependency between the two, there is a very real difference that can be the key to winning and retaining subscribers in a mobile market that can be crowded with look-alike competitors.

Topics: CRM, CEM