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OTT and BSS/OSS platform integration – the next step in value-added service deployment

Posted by Jennifer Shin on Oct 4, 2016 9:07:00 AM

Over-the-top (OTT) services are rapidly growing in popularity, enabling mobile subscribers to take advantage of a variety of value-added services over their mobile service providers’ networks. In fact, the mobile industry has been predicted to lose $182 billion in voice and messaging revenue between 2013 and 2017 because of the growing use of OTT messaging. While some MVNOs may see OTT services as a threat, the truth is partnering offers a win-win solution for both parties. The key for MVNOs may be a highly-flexible BSS/OSS platform that enables quick-and-easy OTT integration through open APIs.

Topics: OSS BSS Systems, OSS Software, BSS Software, bss/oss, BSS, BSS/OSS Platform, OSS, Revenue, over-the-top, OTT

The convergence of BSS and OSS

Posted by Jennifer Shin on Sep 27, 2016 9:05:00 AM

There was a time when BSS and OSS were virtually siloed platforms, with little integration and even less interest from either party in the other. Times have changed, and the increasingly complex mix of mobile products and services made possible by improved networks have fostered the convergence of both platforms. What’s happened?

Topics: OSS BSS Systems, OSS Software, BSS Software, bss/oss, BSS, BSS/OSS Platform, OSS

Part 2: What a cloud-based BSS/OSS solution delivers

Posted by Jennifer Shin on Aug 3, 2016 9:00:00 AM

It’s easy to understand the primary benefits of any cloud-based IT system – but what are the actual capabilities a cloud-based, built-for-mobile BSS/OSS solution delivers?

Topics: OSS BSS Systems, OSS Software, BSS Software, bss/oss, BSS, BSS/OSS Platform, OSS, Cloud

Part 1: Why the cloud is a great place for your BSS/OSS

Posted by Jennifer Shin on Jul 20, 2016 9:00:00 AM

Given the speed with which the mobile industry is evolving, it would make perfect sense for new MVNOs to lean toward cloud-based and SaaS BSS/OSS solutions. But some traditions die hard and there are those who might still see something as fundamental and foundational as a BSS/OSS platform as a premises-based system. So what exactly are the benefits to a cloud-based BSS/OSS solution?

Topics: OSS BSS Systems, OSS Software, BSS Software, bss/oss, BSS, BSS/OSS Platform, OSS

The continuing evolution of BSS/OSS technology

Posted by Jennifer Shin on Jun 13, 2016 8:50:00 AM

As the services provided by MVNOs continue to evolve from simple voice and text to content-rich data services, BSS/OSS technology is evolving with it. Let’s take a look at where BSS/OSS technology came from and where it’s going.

Topics: OSS BSS Systems, OSS Software, BSS Software, bss/oss, BSS, BSS/OSS Platform, OSS

Data Analytics: Key Driver of MVNO Success

Posted by Jennifer Shin on May 25, 2016 9:00:00 AM

Data drives everything today. It’s absolutely critical that MVNOs capture, manage, analyze and utilize subscriber data to monitor and stay ahead of demand, delight subscribers, foster loyalty, optimize services, grow revenue, improve profits and gain a critical competitive edge. With a built-for-mobile BSS/OSS platform, what kind of data can you gather and how can analytics be applied?

Topics: OSS BSS Systems, OSS Software, BSS Software, MVNO, analytics, bss/oss, BSS, BSS/OSS Platform, OSS

The future of BSS/OSS technology: Four areas of innovation

Posted by D'Ana Guiloff on May 20, 2016 8:30:00 AM

The future of BSS-OSS technology-Four areas of innovationAs the mobile industry evolves, it’s important that BSS/OSS technology keeps pace with it. As MVNOs have been able to focus more on the subscriber experience and less on infrastructure improvements, service quality, business agility, market share, and profitability have become increasingly important KPIs for effective decision-making.

Topics: OSS BSS Systems, Marketing, bss/oss, BSS, BSS/OSS Platform, OSS, Innovation, Technology

Tips for managing the mobile subscriber experience

Posted by D'Ana Guiloff on Apr 29, 2016 8:40:00 AM

Tips For Managing the Mobile Subscriber ExperienceSubscriber churn is still the biggest challenge for mobile virtual network operators and it has both a short-term and long-term impact on revenue. Not only does the MVNO lose money by being unable to recapture lost income from discounted subscriber acquisition programs and price promotions, it also loses significant customer lifetime value (CLV) by not keeping subscribers long enough to produce cross-sell and up-sell revenue. Do you have a customer experience management (CEM) strategy in place to combat churn and ensure you’re providing the best possible long-term care service to your customers?

Here are some CEM tips for optimizing the mobile subscriber experience:

Topics: CEM, bss/oss, BSS, mobile subscriber, subscriber experience, OSS, CLV, Customer Lifetime Value

4G and LTE: is there a difference?

Posted by Jennifer Shin on Apr 7, 2016 9:00:00 AM

Smart devices are often listed with a variety of “next generation” communication technologies, advertised as 4G, Long Term Evolution (LTE), and sometimes 4G LTE – is there really a difference? The short answer is “yes,” and we’ll take a look at what 4G technology really means.

Topics: MVNO, 4G LTE, bss/oss, LTE

The importance of policy and charging control for 4G LTE service

Posted by Jennifer Shin on Feb 2, 2016 8:30:00 AM


As the MVNO market continues to move into 4G LTE territory, the key to success might just be how well virtual service providers can manage policy and charging control. Most mobile subscribers now take low-cost voice calls and texting as standard mobile fare, leaving essentially data service as a real revenue-generator. So what’s the best way for MVNOs to exploit their 4G data offering?

Topics: MVNO, 4G LTE, bss/oss