The rising demand for convergent billing services, enhanced CEM, and the general growth of the mobile market worldwide is driving next-generation BSS/OSS technology. But what exactly makes up BSS and OSS?
Simply put, business support systems, or BSS, is the software and processes necessary for what is commonly called the “back office” to function. This is the part of a mobile service provider responsible for ensuring that the business functions properly and is profitable. For an MVNO, BSS functionality includes such tasks as managing rating, orders, products, billing, fraud, and customer relations, as well as providing revenue assurance and business intelligence. In short, it’s everything that faces the customer.
Operation support systems, or OSS, on the other hand, is everything network-oriented – network design, configuration, and monitoring; fault management; infrastructure security; and service fulfillment, quality, and assurance. With the rapid growth of mobile data service being driven by 4G LTE technology, OSS these days is all about ensuring service quality, reliability, and assurance.