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The Prepaid Press Expo 2015

Posted by D'Ana Guiloff on Aug 10, 2015 3:30:00 PM

You can find BeQuick at the Prepaid Press Expo this year, but we won't be stuffed in a booth. Our Technical Sales Manager, Deepak Prabhakar will be roaming the aisles, taking in all that is prepaid, so make sure to stop him and say hello.

Topics: Events

The four keys to subscriber loyalty

Posted by Jennifer Shin on Jul 22, 2015 9:00:00 AM

Subscriber churn is one of the biggest thorns in the side of MVNOs, made especially prickly because of the highly-competitive, constantly-evolving nature of the mobile market. As an innovator and developer of mobile back office support software, we’ve devoted a lot of time to thinking about the subscriber experience and ways to optimize it to help our mobile service provider clients succeed and grow. In the process, we’ve discovered the four critical factors affecting the subscriber experience. Effectively managing these four keys can help reduce subscriber defections and build loyalty.

Topics: Subscriber Loyalty

FREE CTIA 2015 Hall Passes

Posted by Jennifer Shin on Jul 21, 2015 9:00:00 AM

BeQuick will be exhibiting at CTIA Super Mobility 2015 and we would like to invite you to stop by our booth #2640. Taking place September 9, 10 & 11 in Las Vegas, CTIA Super Mobility 2015 will be the largest mobile industry event taking place in the Western Hemisphere.

Topics: Events

Leveraging your BSS/OSS platform in a mature mobile market

Posted by Jennifer Shin on Jul 20, 2015 8:40:00 AM

It’s tough finding untrod mobile markets these days as MVNOs expand their reach and products converge. The key may be your BSS/OSS and its flexibility. As mobile markets mature and become filled with service providers offering essentially identical products, packages, and even pricing, account flexibility and control can make the critical difference for subscribers.

Topics: OSS BSS Systems, OSS Software, BSS Software, Mobile

Is your BSS/OSS platform ready for Big Data?

Posted by Jennifer Shin on Jul 16, 2015 8:30:00 AM

You can’t go to a communications service provider (CSP) conference or attend a webinar these days without big data coming up at some point. Advances in data warehousing and processing, increased storage capacity, more sophisticated customer relationship management (CRM) strategies and the critical need to gain every imaginable competitive advantage possible are driving big data initiatives. As a result, CSPs in general and MVNOs in particular are discovering the benefits of mining big data for a myriad of benefits, including improved decision-making and the better subscriber experiences.

Topics: OSS BSS Systems, OSS Software, BSS Software, CRM

The changing face of MVNEs

Posted by Jennifer Shin on Jul 14, 2015 9:59:03 AM

The mobile virtual network operator (MVNO) market continues to show signs of good health and growth – and that’s good news for mobile virtual network enablers (MVNEs), the providers that enable MVNOs to launch quickly and provision subscribers more easily.

The reason MVNEs can make life so much easier for MVNOs boils down to three crucial (and very attractive) benefits:

Topics: MVNO Software, MVNO, MVNE

CEM vs. CRM: The Hidden Benefits of CEM

Posted by D'Ana Guiloff on Jul 10, 2015 8:30:00 AM

Quick, what’s the difference between customer relationship management (CRM) and customer experience management (CEM)? Sound like a trick question? It‘s not. While there is certainly a mutual dependency between the two, there is a very real difference that can be the key to winning and retaining subscribers in a mobile market that can be crowded with look-alike competitors.

Topics: CRM, CEM

Improved billing capabilities vital for monetizing 4G LTE networks

Posted by Jennifer Shin on Jul 7, 2015 9:00:00 AM

Twenty years after the deregulation of telecommunications billing accuracy still remains a problem for wired and mobile communication service providers (CSPs). In a survey conducted by technology consultant Accenture revealed some startling disclosures by telecom executives:

Topics: OSS BSS Systems, BSS Software, MVNO, 4G LTE, Billing, Service Providers, CSP

The future of mobile operations

Posted by Jennifer Shin on Jul 1, 2015 8:50:00 AM

As we progress to the last half of 2015, we thought it’d be fun to look at some more predictions as we wait to see what shakes out this year for the mobile market. Here are some thoughts on enhanced voice services, leaner BSS/OSS, partnering, and more:

Topics: Mobile, MVNO, MNO, mobile network operator, mobile operators

Part III: Positioning your MVNO for success

Posted by Jennifer Shin on Jun 16, 2015 8:45:00 AM

The MVNO market is well-established – in fact, according to the FCC, the number of US MVNOs has doubled in recent years -- but there are still areas where many start-ups stumble. In our recent two-part series we discussed becoming an MVNO and how to set up an MVNO. This post tackles positioning your MVNO for success, whether you’re just launching or starting to get your feet under you after your initial market introduction.

There are several key elements that are critical for helping ensure the success of a young MVNO. Let’s take a look at them one-by-one:

Topics: MVNO